Who Trust Us
Services with Zendesk
We implement and customize Zendesk to align your customer care
strategy with your operational and growth objectives.
Implementation of
Zendesk Suite
We configure Suite, WFM, QA, and Advanced AI Agents to unify channels and optimize ticket management.
Training
and Adoption
We train your team on Zendesk Suite, Knowledge, and Voice, ensuring smooth and efficient adoption.
Optimization of
Operational Flows
We adjust configurations and automations to improve response times and customer experience.
Custom
Developments
We create customized solutions, such as integrations with Witalker, to enhance Zendesk functionality.
Licensing
Advice
We guide the selection of licenses and add-ons to maximize the value of your investment in Zendesk.
Out-of-the-box Automations
We implement automations integrated with Zendesk and your management platform using Artificial Intelligence.
Services with Zendesk
We implement and customize Zendesk to align your customer service strategy with your operational and growth objectives.
Implementation of Zendesk Suite
We configure Suite, WFM, QA, and Advanced AI Agents to unify channels and optimize ticket management.
Training and Adoption
We train your team on Zendesk Suite, Knowledge, and Voice, ensuring smooth and efficient adoption.
Optimization of Operational Flows
We adjust configurations and automations to improve response times and customer experience.
Custom Developments
We create customized solutions, such as integrations with Witalker, to enhance Zendesk functionality.
Licensing
Advice
We guide the selection of licenses and add-ons to maximize the value of your investment in Zendesk.
Out-of-the-box Automations
We implement automations integrated with Zendesk and your management platform using Artificial Intelligence.
Benefits of Zendesk with Witbor
We transform your customer service with solutions that drive satisfaction, efficiency, and strategic decisions.
Unified Interactions
We centralize email, chat, and social media into a ticketing system, ensuring quick and consistent responses.
Self-Service for Customers
We implement knowledge bases so your customers can resolve inquiries 24/7, increasing their autonomy.
High-Volume Automation
We configure macros and AI Copilot to manage repetitive tickets, freeing your agents for complex cases.
Analytics for Strategic Decisions
We generate reports with SuiteAnalytics to monitor metrics and optimize service performance.
Customized Scalability
We adapt bots and flows with your brand's voice, ensuring a coherent experience at scale.
Unified
Interactions
We centralize email, chat, and social media into a ticketing system, ensuring quick and consistent responses.
Self-Service for Customers
We implement knowledge bases so your customers can resolve inquiries 24/7, increasing their autonomy.
High-Volume
Automation
We configure macros and AI Copilot to manage repetitive tickets, freeing your agents for complex cases.
Analytics for Strategic Decisions
We generate reports with SuiteAnalytics to monitor metrics and optimize service performance.
Customized
Scalability
We adapt bots and flows with your brand's voice, ensuring a coherent experience at scale.
We help you provide much more efficient Customer Care.
Certifications and Expertise
In addition to being a Premier Partner of Zendesk, our team is certified in Zendesk Suite, Knowledge, Voice, Analytics, Advanced AI Agents, Copilot, WFM, and QA.
OUR Clients Awarded by Zendesk
PAE - Double Awarded at the Zendesk CX Awards 2022
WINNER of the "CX Community's Choice" award.
2nd Place Finalist in the Small Business & Startups Experience category.
CONSOLID - 3rd Place Finalist at the Zendesk CX Awards 2022
3rd Place Finalist in the Small Business & Startups Experience category.
PAE - Double Awarded
at the Zendesk
CX Awards 2022
WINNER of the "CX Community's Choice" award.
2nd Place Finalist in the Small Business & Startups Experience category.
CONSOLID - 3rd Place Finalist at the Zendesk CX Awards 2022
3rd Place Finalist in the Small Business & Startups Experience category.
Witalker: Enhancing Zendesk with WhatsApp
Witalker, our proprietary development, extends Zendesk with proactive and automated interactions via WhatsApp for more efficient customer management.
Proactive Notifications
Send mass or individual messages, such as order updates, without waiting for customer interaction.
Interaction Automation
Schedule follow-up messages and chatbots for routine inquiries, reducing your team's workload.
Centralized Customer Management
Integrate WhatsApp data with Zendesk, eliminating duplicates and improving consistency in care.
Witalker: Enhancing Zendesk with WhatsApp
Witalker, our proprietary development, extends Zendesk with proactive and automated interactions via WhatsApp for more efficient customer management.
Proactive Notifications
Send bulk or individual messages, such as order updates, without waiting for customer interaction.
Interaction Automation
Schedule follow-up messages and chatbots for routine inquiries, reducing your team's workload.
Centralized Customer Management
Integrate WhatsApp data with Zendesk, eliminating duplicates and improving consistency in service.
Your Global Reach with Local Experts
We accompany your digital transformation with local teams in Latin America, the U.S., and Spain, combining regulatory knowledge, cultural proximity, and global efficiency. Our presence with distributed operation centers ensures customized configurations, regulatory compliance, and cost optimization for your ERP and CX projects.